I thought it easier to write this out within a google doc given the length of said write up. As it's setup to be viewed only, please be sure to read through it's entirety prior to making any constructive criticism within this post. As stated within these are suggestions, observations and the like

In general, RMM tools and PSA software uses an independent, agent-based approach to management and monitoring. Each monitored endpoint requires an RMM to be installed in order for that to function. It gathers data from separate machines and sends it back to the central management portal. Addi