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The criteria for receiving a refund from Malaysia Airlines depend on the fare conditions associated with the ticket purchased. Malaysia Airlines Refund policy eligibility primarily hinges on whether the ticket is classified as refundable or non-refundable. Refundable tickets typically allow passengers to receive reimbursement if they cancel within the stipulated timeframe before the scheduled departure. In contrast, non-refundable tickets may not qualify for a refund, but passengers might have the option to make changes by paying a fee.
Additionally, Malaysia Airlines may consider exceptional circumstances, such as medical emergencies or unforeseen events, on a case-by-case basis, providing a degree of flexibility. Travelers are strongly advised to carefully review the fare conditions related to their specific ticket type to understand the criteria for receiving a refund accurately. For the most up-to-date and detailed information, passengers should consult the Malaysia Airlines official website or contact customer support directly.
