Had an annoying bug that costed me an event in a game.
The bug was fixed thankfully, but I had to wait for 2 days to get response from support team, so obviously, I already lost the event prizes.
Mobile game developers can choose to set up their in-house customer support team or outsource the service to a third-party provider. Customer support outsourcing for games can offer several benefits, including cost savings, access to specialised expertise, and increased efficiency.
It surely can be beneficial for a game to provide a round-the-clock multilingual support for players which can skyrocket the user experience and download count.
I wanna know your thoughts on this!