Reporting Bugs and issues

#1

21:49 04/11/2015

Kitwritten

Community Manager

Threads: 276

Posts: 2324

We have a system that we use with bug reports, to reduce the amount of time it can take to address a bug or issue. This is to ensure that we can deal with bug and issue reports quickly and effectively.

Payment & recharge problems are dealt with via the ticket system. Do not post screenshots of your payment and recharge information in the forums please.

The bug report forum is for Game and Server reports:
Server down, events not working and so on

The support forum is for player reports: missing items, can not login in / black screen issues and so on

Please include screenshots, character, server and information about the issue. Reports without the required information, can not be dealt with as quickly.

DO not use the bugs forum for discussion of bugs and issues, use the general discussion forum instead.

#2

12/10/2016

Anonymous27343336

Threads: 0

Posts: 1

recharged but diamondz not arrived, clicked on link for ticket but came up 44 not found. what do i do now


Lurkalot

Winterzhadow

empire of gorm faction

#3

12/08/2017

Krixos

Threads: 1

Posts: 4

I need help . I have bugged improvement of chencery I have the necessary materials but I can not improve.
When I bought Anti Cavalary Scroll, an icon like Anti Archer Scroll popped up for me.
I do not know what's going on, it stops me from developing. Please help.



I have screenshots from this problem :

https://prnt.sc/hkvga5

http://prntscr.com/hkvenb

https://prnt.sc/hkx62a


Now I also have a problem with level



Krixos
S4-Bridgesummit
Kingdom of Albion
Edited by Krixos on 12/09/2017 13:42