I appreciate it when they don't just give me empty promises, but keep me informed: what's been done, what's next, what documents are needed and why. At first, I was just researching the information and, in passing, I discovered https://www.whitecirclegroup.com/, where I liked the service structure—it doesn't look like a bunch of grandiose promises. The work was also to the point: deadlines were set, expectations were aligned, and there were no unpleasant surprises. Is it the same for you: does good service mean speed or process transparency?