[checking] recharge problem paypal

#1

09:59 01/03/2017

Palu

Threads: 3

Posts: 8

s6 lost temple

Palu


dont know if this is the right forum but here is the problem:


i tried to recharge 800 topaz with paypal only for the 1day recharge rewards, but didnt get the topaz or anything else ingame.

paypal said transaction was ok

on amz order history also it is ok, i even get the member points for this recharge


i already wrote a ticket with order number etc. but  no answer so far.



Edited by Community Manager on 01/03/2017 09:59

#2

01/03/2017

Demi

Community Manager

Threads: 7

Posts: 168

Due to the holiday season there is a bit backlog on replying tickets, rest assure that your issue will soon be replied on.

A wise man is superior to any insults which can be put upon him,

and the best reply to unseemly behavior is patience and moderation.




#3

01/03/2017

Demi

Community Manager

Threads: 7

Posts: 168

If your issue has not been resolve please provide me your ticket number so i can follow it up.

A wise man is superior to any insults which can be put upon him,

and the best reply to unseemly behavior is patience and moderation.




#4

01/13/2017

Palu

Threads: 3

Posts: 8

well they fixed it one day later but didnt get the recharge rewards from the original recharge day



and now i recharged again with another method  and have the same problem. money is gone, got the member ppoints, complete at order history but no topaz ingame..... rly nice

and i will not get anything from the recharge events today, AGAIN.

guess i should look for another page...

#5

01/13/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

The payment was successful but it uses payment wall who have a long history of payment delays.



Edited by Community Manager on 01/13/2017 05:10

#6

04/24/2018

Anonymous31470670

Threads: 0

Posts: 102

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#7

04/07/2019

Anonymous31864357

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Posts: 126

#8

04/07/2019

Anonymous31864357

Threads: 0

Posts: 126