Try this link http://tm.amzgame.com/ and see if you can log in and your character is still there.
If players are getting the new character screen, we need a FB id number.
PLEASE DO NOT CREATE A NEW CHARACTER
This number has to be accessed through FB and the number is required in a ticket.
1) Go to FB
Copy the user ID and then put in a ticket with your server, character, game and email please