black screen

#1

19:40 02/20/2018

Anonymous28792564

Threads: 3

Posts: 6

Cant get in game. loding my 50 daily diamonds , plus cannt enter to do any events. please let us know whats up, been like this 2 days


Edited by Community Manager on 02/20/2018 19:40

#2

02/21/2018

Anonymous28792564

Threads: 3

Posts: 6

that is server s2 hunter

#3

02/21/2018

Kitwritten

Community Manager

Threads: 252

Posts: 2195

I have just checked the server and its working correctly.


Black screens can mean a issue with flash player not working correctly, so try another browser

#4

02/22/2018

Anonymous28792564

Threads: 3

Posts: 6

tried different browsers.my Pest control is stuck on 15:25 and wont reset. cant do elections, cant do arena,cant access my eidelons,cant access clan events, cant enter my home city............. dont think it is flash related


#5

02/22/2018

Kitwritten

Community Manager

Threads: 252

Posts: 2195

thats seperate to having a black screen at loading....


the rest of the information you provided, points towards a known issue that can randomly affect players. sometimes it is fixed by clearing cache and cookies, other times it is a dev fix,... the devs are on holiday because of the chinese new year so I can not get them to check it at the moment

#6

02/22/2018

Anonymous31410334

Threads: 1

Posts: 2

Why the Abode Flash crash during game play ?

#7

02/23/2018

Kitwritten

Community Manager

Threads: 252

Posts: 2195

if we had the answer to that, we would be wise men....


flash player is a program that exists on the players pc and is known for a number of unsolvable issues...... one of them is flash player crashing.... even abode often does not have any idea why it happens so they say remove and reinstall flash player.....


most browsers and sites are moving to HTML 5, a faster more stable way of rendering images for people without the headaches of flash player

#8

02/27/2018

Anonymous28792564

Threads: 3

Posts: 6

Hey Kit have the dev's returned yet? my account on s2 is still not working and would like to know if there has been anyprogress towards getting me back in game.... been over 8 days now


#9

02/27/2018

Kitwritten

Community Manager

Threads: 252

Posts: 2195

give me a screenshot showing the issue, I can not quarantee a fix, because unless the techs can duplicate the problem themselves, there is no way to fix it

#10

03/04/2018

Anonymous28849312

Threads: 0

Posts: 12

I am having this black screen issue.  Worked fine yesterday.  Tried 3 different browsers and same result.

#11

03/04/2018

Kitwritten

Community Manager

Threads: 252

Posts: 2195

I need the character and server please.


The problem with black screen issues is they may be happening player side and when that happens we can not find the cause. A full black screen can be a sign of a issue with the flash player plugin, players will not get a error message as flash player does not generate one, also that issue can be caused by a browser / flash player update... and players may not always be aware they have updated.


one thing that may work is removing flash player and reinstalling it but that does not always work


#12

03/04/2018

Kitwritten

Community Manager

Threads: 252

Posts: 2195


Post By Anonymous28792564

Cant get in game. loding my 50 daily diamonds , plus cannt enter to do any events. please let us know whats up, been like this 2 days


devs want a screenshot

#13

03/04/2018

Anonymous28849312

Threads: 0

Posts: 12

S18 Palmpoint

NoContest

#14

03/05/2018

Kitwritten

Community Manager

Threads: 252

Posts: 2195

We need more information than that...... I am waiting to put in a new report but I can not because I am lacking details and screenshots of what players are seeing happening on the servers

#15

03/05/2018

Anonymous28849312

Threads: 0

Posts: 12

Edited by Anonymous28849312 on 03/05/2018 10:14

#16

03/05/2018

Anonymous28849312

Threads: 0

Posts: 12

this is what it has been like now for the past 2 days.  i am having no problems playing other games on AMZ

#17

03/06/2018

Kitwritten

Community Manager

Threads: 252

Posts: 2195

oh crap, you have that issue, I will report it for a character check..... its something I have seen before, sometimes its actually the character, other times its a undefined error which means it could be happening anywhere aka we have no idea why its not loading correctly