Bug Share of FB

#1

23:40 11/05/2017

Anonymous27049768

Threads: 1

Posts: 4

why i cant claim gift from share event?

and how to inlay gem?


#2

11/06/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

The FB share system has not worked with some players in ER and despite endless testing, no cause was found. That does not mean that the bug does not exist, only that we can not find the cause for it.


to socket gems you need to click on the mine building



#3

11/06/2017

Anonymous27049768

Threads: 1

Posts: 4

aww, so players in ER cant claim it? i hope u guys resolve it so we can claim the precious gift from it. 

#4

11/06/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

no they could collect it, the issue only affected some characters and no reason was found for that error


Its not the first time I have seen this issue, it also happened at another game host I worked for, same issue and the FB share was fixed 3 times and still did not resolve the issue. FBs tech response was that it was the game host side but with 95% of characters working and 5% not working, if it was game host side then we would have expected to see a higher failure rate..... and in fact most of the time we had problems, it was fb changing the API

#5

11/06/2017

Anonymous27049768

Threads: 1

Posts: 4

ouch snap... thats so sad. 


and now what wrong with the server

#6

11/06/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

oh shit..... heading onto the servers now, thats not a good sign at all


#7

11/06/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

checked all 15, have reported to the devs

#8

11/07/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

servers are all fixed

#9

11/14/2017

Anonymous27049768

Threads: 1

Posts: 4

may i ask something. for what is lamp? i got about 100++ and it cant be used

#10

11/14/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

Duty tour. Its a event where you can use lamps to buy generals but the event does not work correctly so its not run

#11

11/15/2017

Anonymous27049768

Threads: 1

Posts: 4

ouch u mean we can buy hero use it? did u guys try to fix it?.. i hope i can buy some general use lamp...

#12

11/15/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

Things like duty tour are a developer fix, not a AMZ fix.


We are a game host and it means that we are limited in what we can do on the games, even event templates have to be made by the developers so we can set them up and put them on the servers.


with ER the original developers have gone onto other projects....so the remaining developers are not sure how to resolve some of the game bugs.