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Login Problem

#1

21:30 10/29/2017

Anonymous20931892

Threads: 2

Posts: 10

For the last couple of days every time I log into server 1 The screen is black and only a few buttons work like the daily login, but nothing else works. I cannot go to the home or hunt for onions or do any of the events. It also seems the chat is down. I just tried a different server and it seemed to work fine. Any idea what is going on? Thank you!
Edited by Community Manager on 10/29/2017 21:30

#2

10/29/2017

Anonymous20931892

Threads: 2

Posts: 10

Sorry it wont let me change the post this is for Chronicles of Eidola.

#3

10/29/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

changed the game forum for you.


Is the same issue happening on different browsers

#4

10/30/2017

Anonymous20931892

Threads: 2

Posts: 10

Yes, I have the same problem on Firefox and Chrome. When I log in server 1 this happens on both browsers, when I tried a new server (S21) the game appears to be fine.

#5

11/03/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

we are not finding any issues, try clearing the cache and cookies

#6

11/03/2017

Anonymous20931892

Threads: 2

Posts: 10

I tried that still no luck. When I tried Chrome it was the first time loading the game on it and the same result. Server 1 looks like below...


#7

11/07/2017

mryi

Threads: 0

Posts: 10


I have been playing alone in this server for a while I love this game and hope to find friends in the game But there is no one in this server ( server S 16)  Is there a way to transfer from this server to another server
Or merge this server Soon  Because I'm at level 80 I can not start again in  other server and i have  great item in my acc and  a lot of money   And a lot of powerful characters . if you please  Answer me I will appreciate this
 

#8

11/07/2017

mryi

Threads: 0

Posts: 10

#9

11/07/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

we can not transfer characters across servers, the reason for that, is the character is tied to the server its created on


a planned update was cross server but that had been delayed a number of times... that was meant to go in so players had more people to participate with........


I can ask about merges but there is a good chance you will not see merges before xmas as the pressure is on us o get a game ready for closed beta launch before xmas as that new game has the potential to be AMZs biggest game..... a open world game that is more balanced in its game play with no class changing restrictions, so we are expecting a lot of player interest and possibly players shifting over from our older games

#10

11/08/2017

Anonymous20931892

Threads: 2

Posts: 10

Still having the same problem when I log in to Server1

#11

11/09/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

I can ask for a check, this issue is a very hard one because the devs may not see any issue with your character on S1 if they log into it.....


the most likely cause is file corruption or a conflict between the browser and the server code... how this happens is not all servers are copy and paste, S1 has different coding to s21 so yes you will see the problem only on S1 and not on S21....

the black background is normally a file not working or loading... the problem is the issue could be happening anywhere IE browser, flash player, anti virus etc.... and that makes it very hard to find and fix

#12

11/18/2017

Anonymous20931892

Threads: 2

Posts: 10

Yes please I still have not been able to play I have even tried different computers and get the same black screen after logging in.


Thank You!

#13

11/19/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

thanks for the update, that narrows the issue right down and hopefully a fix can be found.

#14

12/06/2017

Anonymous20931892

Threads: 2

Posts: 10

I just got back from a trip and tried logging in again. I am still having the same problem and was wondering if there was any progress in fixing this issue or any other suggestions on things to try. Thanks!

#15

12/06/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

At this stage no.  the issue for us is when the devs log into your character, they can not see any issues.....which means the problem is with the graphics loading on your side


Thats the easy part, the hard part is working out why....  and there is a long list of what can be causing it, lets be honest, even a reformat may not fix the issue..... it could be something as simple as using a HTTPS connection instead of a HTTP connection, it is even possible its the connection to the server that your ISP is using..... its very hard to say