IRIS LAPIS DISAPPEARED!!!!

#1

07:05 10/25/2017

s36.DevilSaint

Threads: 5

Posts: 10

Hi I play in FELSPIRE server [S36] Wolf Water (Europe)

And the name of my char is : s36.DevilSaint

Couple of days ago I took out from my T8 +5 Glorious Armor
the IRIS LAPIS in order to put them in a new armor that I had as Drop from Boss
and the LAPIS was not in my inventory, they just disappeared . 

You can check the server system to see it.
How can i get my lost IRIS LAPIS back?
Because I dedicated many playing days to collect them

thank you in advance

#2

10/27/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

We need a image of the item, even if its from another player because its not as simple as looking for iris lapis in the back end, it may be a code or a different name so we need a screenshot of it so we have a better idea of what item type it is

#3

10/27/2017

s36.DevilSaint

Threads: 5

Posts: 10

As you can see your self is impossible to have glove T9 and armor T2as

#4

10/28/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

I get what you are saying but we have no idea what a dark power is. SO thats why we asked for a screenshot of it, even if its from another player, that will allow us to work out what type of item it is..... there is over 3000 items in the game

#5

10/29/2017

s36.DevilSaint

Threads: 5

Posts: 10

WHAT DARK POWER YOU SAY?

I just asked for my lost  IRIS LAPIS back.
Because they disappear from GAME BUG.
you can check the GAME SYSTEM!!!!
Read the screen shot.
and see also the previous screenshots I have send.

Edited by s36.DevilSaint on 10/29/2017 03:50

#6

10/29/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

yes that was my fault, I had multiple threads open and accidentally posted in the wrong thread...


but anyways.... I will just point you back to post #2.... where I asked for a screenshot because the item may not be listed in the back end as IRIS LAPIS. so we need to know exactly what item is missing so it cuts down the search time.. you posted screenshots of your amour and gloves ??? are they missing ????

#7

10/30/2017

s36.DevilSaint

Threads: 5

Posts: 10

I lost all the LAPIS that I needed to make my equipment (T8 / +5)

#8

10/30/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

how many did you lose

#9

10/31/2017

s36.DevilSaint

Threads: 5

Posts: 10

If I am not wrong  I lost : 

280  Iris Lapis &


  80  enchant Lapis

#10

11/03/2017

s36.DevilSaint

Threads: 5

Posts: 10

Kitwritten

Community Manager


will you answer me ?

#11

11/05/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

the issue was forwarded to the devs, thats the only information I have at this stage

#12

11/05/2017

Jacko1988

Threads: 2

Posts: 9

i cant log in on s37

#13

11/05/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

what happens when you try to log in

#14

11/06/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825


Post By s36.DevilSaint

If I am not wrong  I lost : 

280  Iris Lapis &


  80  enchant Lapis

Devs response, the system logged your lapis as removed from the armour successfully. if they had disappeared when you did that, there would not be any record of them..... so they have ruled out a bug. It also means that they will not replace the lapis.



#15

11/06/2017

s36.DevilSaint

Threads: 5

Posts: 10

and where my lapis are?
they did not give any complete answer ?
they suppose to give a complete answer of the problem.


thanx in advance

#16

11/06/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

I will ask


Couple of days ago I took out from my T8 +5 Glorious Armor
the IRIS LAPIS in order to put them in a new armor that I had as Drop from Boss
and the LAPIS was not in my inventory, they just disappeared .


that was checked, it was confirmed that they did not disappear from your inventory as it was logged that they were put in your inventory so a bug was ruled out. Finding what you did with them, is a seperate issue and that takes longer to check


#17

11/07/2017

s36.DevilSaint

Threads: 5

Posts: 10

I did nothing with them...

I just did not saw them in my inventory anymore.

are not in my inventory OR Vault
I did not sold them....
so what?

I eat them ?