Information to Bug Report Collection

#1

21:57 10/16/2016

Totti

Community Manager

Threads: 195

Posts: 49

Dear Friends:

It's really important to include specific details when reporting an issue you're experiencing.

Who - Character Name
What - The problem you encountered
Where - Realm Name or Screenshot
When - Roughly when the issue encountered, or if an ongoing issue when it first started happening.
How - Any steps you took to reproduce the issue

Without this information, we often have to guess at what happened, or request more information from you - both of which slow down the process or lead to duplicate reports.



Finally, I thank everyone again, with your support and love. The game will get better and better.
Edited by Community Manager on 10/16/2016 21:57

#2

11/04/2016

Anonymous10091321

Threads: 1

Posts: 6

Character name: Jade

What: Every time i use Topaz it also uses the same amount of Diamonds

Where: loa2 S1 

When: Every time i buy from here. It has happened 3 times now! Last time was at 02:40 server time and the rest where the past few days.

How: It happened 3 times and also happened when i used Topaz in Wheel of Fortune Premium Wheel.

Edited by Anonymous10091321 on 11/04/2016 03:05

#3

11/04/2016

gm fauna

Community Manager

Threads: 15

Posts: 9

thats because topaz also converts to diamonds the main diamond pile will show an amount that includes both diamonds and topaz

to the right it will show u the amounts split how much of ur diamonds are diamonds and how much is topaz


#4

11/06/2016

Malthael

Community Manager

Threads: 9

Posts: 12

Topaz and Diamonds are the same, but on events like that, it will only take you Topaz.

If you have 10k Diamonds, 5k Topaz and you spend 1k topaz on a event, you will no longer have 15k ( Diamonds + Topaz Combined ), you will have 14k.

#5

11/06/2016

Kitwritten

Community Manager

Threads: 276

Posts: 2329

Closing the thread, we need players to post bug reports in seperate threads