[Solved]Refund? (Hero Title)

#1

06:11 09/25/2016

Anonymous26958732

Threads: 1

Posts: 1

I hope this will reach a game admin... 


I just purchased what i thought to be a "red" hero in wp - "Rage" Augustus at the price for 18.400 gold - and now im feeling kinda silly thinking it was the Hero - it was not... So now im out 18.400 gold with an item i can't use... Is there any chance to get my purchase refunded so that i acc. can try to get a red hero somehow? 


I am aware that this is not a bug but me failing to understand the game properly... But I do sincerly hope that you can help me...


/C Horn

S6 Salamis (US East)

Edited by Community Manager on 09/25/2016 06:11

#5

09/25/2016

Van

Community Manager

Threads: 6

Posts: 361

Sorry to tell you that we can not refund you .Because the hero has been in your account and we can do nothing to draw it back from your account now .Next time when you do not know much about the hero please contact with us .

#6

09/26/2016

Anonymous26958732

Threads: 1

Posts: 1

Its NOT a hero, its an unused hero title token which should be able to remove... 


So to be honest, I dont see the problem in it... If you are able to add stuff to each account, you should be equally able to remove stuff... 

#7

09/26/2016

good_evil

Threads: 7

Posts: 39

why bug?) it is written clearly - TITLE of hero.

not hero)

and of course it can be only used on the hero which name it has)

#8

09/27/2016

Van

Community Manager

Threads: 6

Posts: 361

I have asked our devs and they confirm that we can not remove the item from plyer's account when they bought it .And so regret that we can not refund you for it as we have to follow the rules too.
Edited by Community Manager on 09/27/2016 02:52

#9

05/30/2025

Anonymous32034915

Threads: 0

Posts: 141

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#10

01/01/2026

Anonymous32094893

Threads: 0

Posts: 2

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