Reporting Bugs and issues


21:49 04/11/2015


Community Manager

Threads: 282

Posts: 2371

We have a system that we use with bug reports, to reduce the amount of time it can take to address a bug or issue. This is to ensure that we can deal with bug and issue reports quickly and effectively.

Payment & recharge problems are dealt with via the ticket system. Do not post screenshots of your payment and recharge information in the forums please.

The bug report forum is for Game and Server reports:
Server down, events not working and so on

The support forum is for player reports: missing items, can not login in / black screen issues and so on

Please include screenshots, character, server and information about the issue. Reports without the required information, can not be dealt with as quickly.

DO not use the bugs forum for discussion of bugs and issues, use the general discussion forum instead.