[reported] CS. GVG Reward

#1

20:37 06/03/2017

Warley

Threads: 7

Posts: 21

Hi, i want to report some rewards missing, i won the CS GVG and the game did not delivered 300 Ores as you can check on logs, maybe because my bag was full or something not sure...


Still, can you check where the rest of my rewards went please?



S30.Warley

Guild: Draugr


Rewards: Winning master: ok, Winning side: Incomplete, Kill Rank: ok


Team up with Damage, a saint from 37games if this info helps! 

PS: this is not the first time that i miss rewards, last week i didin't get any but did not reported (my fault), but this time i need you guys to check what happened so it can be fixed. 



Thanks in advance!

Edited by Community Manager on 06/03/2017 20:37

#2

06/06/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

Its a known intermittent bug. Unfortunately the problem is that player may take 2 weeks to report missing rewards from CS GvG and it annoys the hell out of the devs when that happens because they may have to recheck servers 4-5 times.


Do you have a screenshot showing your winning position

#3

06/06/2017

Warley

Threads: 7

Posts: 21

Unfortunally i don't, but im sure they can confirm reading the logs.


I collected rewards from all tabs (Winning master, winning side and kill rank, after that i closed the event page and when i noticed that ores were missing i went back but the page didin't show my position anymore...


As i told you, the only thing missing was 300 ores, they can check all other items that i used on that day:


Lost Chest (M) - Got Godly Boots from it

Relic Pill x2

Opazite x2

etc...


Thanks!

Post By Kitwritten

Its a known intermittent bug. Unfortunately the problem is that player may take 2 weeks to report missing rewards from CS GvG and it annoys the hell out of the devs when that happens because they may have to recheck servers 4-5 times.


Do you have a screenshot showing your winning position


#4

06/07/2017

Warley

Threads: 7

Posts: 21

In this case, they may have to check if bag is full as they do to seals and other rewards...

#5

07/01/2017

Warley

Threads: 7

Posts: 21

It happened again and i did not get an answer to my previous problem!


s30.Sacks - 250 Ores missing, the cause has been pointed above, inventory check is not working for this!


Hope you guys can check with devs to fix this so i can get my ores for both accounts! Thanks in advance!


There's no screenshot, they can check logs to confirm i received everything but ores!

#6

07/02/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

The reason would be the last times this was reported, I had to search for a screenshot to show the rewards and could not find one....


The devs did not respond about the missing ore last time

#7

07/04/2017

Warley

Threads: 7

Posts: 21

I'll record a vídeo to help you on this matter, but i'll lose more ores for this, hope you can get them back!

#8

07/08/2017

Warley

Threads: 7

Posts: 21

Sorry i can't risk to lose more ores to prove my point, a friend said that devs won't help and i'll lose more ores trying to prove that bug...


Ask the devs to collect a Winning Reward(3k+ points) with 5-10 slots free on the bag, they will confirm how sacks and i lost our ores rewards!


1 more:


Noia got no reward at all!

http://prntscr.com/ftd71r

http://prntscr.com/ftd7a6


#9

07/08/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

How many times am I going to have to ask for the screenshot of the rewards. The devs have asked 9 times for that screenshot and still NO screenshot. even in this thread, you were asked for one a month ago... you are back reporting the issue and still no screenshot.





#10

07/09/2017

Warley

Threads: 7

Posts: 21

Have you seen this?


Noia got NO reward at all!

http://prntscr.com/ftd71r

http://prntscr.com/ftd7a6 


The devs can ask a screenshot to solv every problem when the game stops crashing everytime you leave an event!
They must learn something about "logs and tests".
 
 
If you report as i told you, this issue could be fixed by them!

Ask the devs to collect a Winning Reward(3k+ points) with 5-10 slots free on the bag, they will confirm how sacks and i lost our ores rewards!


I have no screenshot for the first 2 reports because the game crashed at the end of the event! And i did not printed the screen because i didin't know that it was going to cause this issue!



Hope this clears everything about this report!

Thanks in advance!

Edited by Warley on 07/09/2017 13:33

#11

07/09/2017

Kitwritten

Community Manager

Threads: 214

Posts: 1825

For the 10th time I need the screenshot showing the rewards the player would have got.


AMZ has to request the compensation, with a screenshot of the rewards the player won and what was not recieved. AMZ can not check the event logs as we do not have them and nor do the devs. The devs have to check the player log history for each part of the rewards and if we can not give them the date, time and a screenshot of what they are looking for, they just ignore the report.


all you are seeing is the devs just need to go look for the cs gvg logs and look for what items the player got then click the player logs......  the reality is there is no CS GVG logs. The items are listed in chinese not english and there is 7 different types of the same thing so we have to give them the correct item information


If I detail what is causing the issue, they are going to respond with tell the players to make sure they have the room then, since they know what causes the issue in the first place.


so for the 11th time, I need the screenshot of the event rewards ...




 


#12

07/10/2017

Warley

Threads: 7

Posts: 21

Rewards for s30.Warley - http://prntscr.com/ftw39o

Date June 3 (03/06/2017)

Missing only 300 ores!


------------------------------------------------------- 

Rewards for s30.Sacks - http://prntscr.com/ftwrlq

Date July 1 (01/07/2017)

Missing only 250 ores!


-------------------------------------------------------

Rewards for s30.Noia

July 08 (08/07/2017)


2 screenshot links showing that he won the match and what reward he must have for that!

No reward was received in this case because the claim button was gray after login back to the game, soon the event end the game crashed forcing him to relog.


http://prntscr.com/ftd71r

http://prntscr.com/ftw0rc

 

Edited by Warley on 07/10/2017 10:47

#13

07/15/2017

Anonymous27533264

Threads: 0

Posts: 1

Same problem, no reward after relog... Claim button is gray and reward has not been collected!


Screenshot from minutes ago on CS GVG 

s30.Buemicp

July 15 (15/07/2017)

https://prnt.sc/fw77h3