I will give you a straight up answer. Lack of time and issues with the game system
The lack of time issue is simply one that there is so much to be done, some of us are working 7 day weeks to keep things running... and the issues with the game system are causing delays. both are combining to make a lot of problems.
that may change in the next few weeks..... but with the recent run of issues, yes we are running about 3-4 weeks behind on things and we have to play catch up. It does mean that non priority issues and issues that can not be fixed without behind the scenes fixes, have to go on the back burner, while we work hard to get things sorted.
The players may have also noticed a drop in the number of active vets and GMs on servers, that is simply because vets and GMs come and go, but we lack the time and staff to fully train new vets and GMs as it takes a few weeks for them to clear basic training.... and with new games like COE, some of the COA GMs have indicated they want to work on the new games...... thats going to mean less on server support for the players.