Hi I guess the payment system got stuck.
I see that I have already paid in paypal but got no Diamonds after paying.
You system still says not paid, even I got the green Payment successful after the process.
Please look into the problem asap.
Ty.
#1
08:30 03/24/2017
Hi I guess the payment system got stuck.
I see that I have already paid in paypal but got no Diamonds after paying.
You system still says not paid, even I got the green Payment successful after the process.
Please look into the problem asap.
Ty.
#2
03/24/2017
Since the payment system got stuck on S42, even I c paypal already shows it as paid, I will lose the following
extra rewards. I want those then sent to my ingame mailbox, since i am not going to wait if you can handle it 5 seconds before s42 server reset.
Here are the screenshow for the 20$ iI recharged and now I miss them:
Order No.AMZ20170324081018638024-03-2017 08:10:18
From your system and paypal shows me:
Mär 24 2017
BAIZHOU INTERACTIVE ENTERTAINMENT CO.,LTD
with the same ordner number as paid.
If you are unable to get my rewards for this day, I will get my money back, no matter what.
Thank you and cheers
Caramon S42
LOA
#3
03/24/2017
#4
03/25/2017
It still says its incomplete, but i can prove that the same order number is taken from paypal.
So I still got no Diamonds :/
And your webpage shows it still like, pls pay now.
Somethings very wrong. I file a ticket now. Refering to this thread, becaiuse thats really not palyers fault haha
Cheers
PS: Ticketnumber: #796383
#5
03/25/2017
if it says incomplete, it means the payment provider has not sent the payment to AMZ...
I have checked the logs and responded to your ticket, with a screenshot
#6
03/25/2017
seen that, but paypal says it was sent in its status. I will call them in a few.
the money must be somewhere ;)
#7
03/27/2017
Thanks I found the ticket entry now.
A bit slow, just returned from my clients lol
Cheers
Caramon S42