[resolved ] Payment system stuck

#1

08:30 03/24/2017

Sturm Brightblade

Threads: 16

Posts: 91

Hi I guess the payment system got stuck.

I see that I have already paid in paypal but got no Diamonds after paying.

You system still says not paid, even I got the green Payment successful after the process.

Please look into the problem asap.

Ty.

Edited by Community Manager on 03/24/2017 08:30

#2

03/24/2017

Sturm Brightblade

Threads: 16

Posts: 91

Since the payment system got stuck on S42, even I c paypal already shows it as paid, I will lose the following 

extra rewards. I want those then sent to my ingame mailbox, since i am not going to wait if you can handle it 5 seconds before s42 server reset.

Here are the screenshow for the 20$ iI recharged and now I miss them:

Order No.AMZ20170324081018638024-03-2017 08:10:18

From your system and paypal shows me:

Mär 24 2017

BAIZHOU INTERACTIVE ENTERTAINMENT CO.,LTD 

with the same ordner number as paid.

If you are unable to get my rewards for this day, I will get my money back, no matter what.


Thank you and cheers

Caramon S42

LOA


#3

03/24/2017

Kitwritten

Community Manager

Threads: 272

Posts: 2303

when I checked, the payment has cleared

#4

03/25/2017

Sturm Brightblade

Threads: 16

Posts: 91

It still says its incomplete, but i can prove that the same order number is taken from paypal.

So I still got no Diamonds :/

And your webpage shows it still like, pls pay now.

Somethings very wrong. I file a ticket now. Refering to this thread, becaiuse thats really not palyers fault haha

Cheers


PS: Ticketnumber: #796383

Edited by Sturm Brightblade on 03/25/2017 03:01

#5

03/25/2017

Kitwritten

Community Manager

Threads: 272

Posts: 2303

if it says incomplete, it means the payment provider has not sent the payment to AMZ...


I have checked the logs and responded to your ticket, with a screenshot



#6

03/25/2017

Sturm Brightblade

Threads: 16

Posts: 91

seen that, but paypal says it was sent in its status. I will call them in a few.

the money must be somewhere ;)

#7

03/27/2017

Sturm Brightblade

Threads: 16

Posts: 91

Thanks I found the ticket entry now.

A bit slow, just returned from my clients lol


Cheers

Caramon S42

Edited by Sturm Brightblade on 03/27/2017 08:24

#8

03/28/2017

Sturm Brightblade

Threads: 16

Posts: 91

Can be closed