[checking]Still can't log in

#1

20:15 12/13/2016

Anonymous26903156

Threads: 3

Posts: 22

Well, I created a thread few days ago complaining I was have troubles logging in but, since I thought it was solved, the thread got closed.

Since yesterday it started again (actually it only worked well this last sunday).

I tried reseting my router and running configurations CD, restarting my modem, my computer, clearing cashe, flushing DNS... nothing works.

It takes me around 15 minutes to log in, since it suddenly decides to keep loading after this point.

Anyway, as you can see in the screenshot, I've been trying to load the game (together in the pic but tried separatelly before) in 3 different browsers but it will just get stuck at the same point.


Edited by Community Manager on 12/13/2016 20:15

#2

12/13/2016

Anonymous26903156

Threads: 3

Posts: 22

Sorry, something went wrong in the last post and the screenshot didn't appear, but here it is.

#3

12/13/2016

Kitwritten

Community Manager

Threads: 169

Posts: 1207

run your browser in safe mode and see if that makes a difference.



#4

12/15/2016

Anonymous26903156

Threads: 3

Posts: 22

The bug stopped annoying for a few days, that's why I didn't answer before.

Well, I'm actually in safe mode and it doesn't change a thing, unfortunatelly.

#5

12/16/2016

Kitwritten

Community Manager

Threads: 169

Posts: 1207

give me your game character name and server

#6

12/16/2016

Anonymous20866724

Threads: 8

Posts: 23

Hey,, i have same problem,, i try different browser and clean my cache, history, but nothing helps..how i can colved this?


#7

12/16/2016

Anonymous20866724

Threads: 8

Posts: 23

solved


#8

12/16/2016

Anonymous26903156

Threads: 3

Posts: 22

Andree

S70

#9

12/17/2016

Sonia

Threads: 0

Posts: 5

I have same problem on server s.64, and few players also, game loading stuck at 13%.

Sometimes it takes 30 min to loading it again.

Please fix it, it's annoying when events running and we cannot log, for example when Kings Bounty running, after 4 min of event game stuck, and it takes 30 min to reload it again. Before few days was everything fine...


s.64

Avia

#10

12/17/2016

Anonymous27074138

Threads: 0

Posts: 1

Also having issues. 4 different browsers, 3 different operating systems. I highly doubt it's my end, especially given that other people have complained.

#11

12/17/2016

Van

Community Manager

Threads: 6

Posts: 361

Hello, for the issues that couldn't login the game normally,you can try to upgrade your Adobe Flash Player.

#12

12/17/2016

Sonia

Threads: 0

Posts: 5

My adobe is the latest... tried on 3 different browsers... sometimes that looks like server don't wanna let me in.. or must wait 15 min to load game, even i just refresh ;x

#13

12/18/2016

Andree

Threads: 0

Posts: 6

Everything is up to date here but I'm still having this issue to log in. Right now I'm stuck at the loading page for about 15 minutes. Sylar told me it could be my country's proxy that would be messed up but I've been talking to people from different countries and they're also having this problem to log in.

#14

12/18/2016

Anonymous26903156

Threads: 3

Posts: 22

Yeah, I'm here for more than half an hour and the game won't log in yet...

#15

12/18/2016

Kitwritten

Community Manager

Threads: 169

Posts: 1207

if the game is not loading like the players say, it may be a network issue or proxy issue.


Players in europe have been experiencing issues over the last year and the problem is the network, its not something we can fix as its not server related but actually the network in europe. This is also not a new issue, its something I have seen happening at other game sites over the last 7 years


the most common working fix, is a vpn that routes the players connection using a US IP.


What the vpn does, is reroute the connection from the player to the server, so its basically using a different * road * to get to the game.

#16

12/23/2016

Anonymous26903156

Threads: 3

Posts: 22

Just read your reply on another thread asking the player to post a screenshot of his network tab at the browser so you could check what would the problem be.

Well, I've just had this same problem and took a screenshot, hope it helps you somehow.


#17

12/24/2016

condemedgrinder

Threads: 18

Posts: 21

I am a US player and I still have issues.. I was just in KB and then after the event.. my server disconnected.. trying to reconnect... reconnected successfully... and then sat at 13%.... so I don't want to hear that it is my connection because I was in the game for KB event... 


Kingarthur

Shadow Cove

Edited by condemedgrinder on 12/24/2016 10:54