7 days lost it says havent check in 7 days but i always do

#1

07:53 12/19/2017

Anonymous29810648

Threads: 1

Posts: 3

All my effort from this 7 days are lost. Even my recharge diamonds are gone.   i cant send tickets? why?

ign GUBO

SERVER 77


#2

12/19/2017

Anonymous29810346

Threads: 0

Posts: 1

me the same. also my last wispher is gone

ign HAYABUSA

server 77

Edited by Anonymous29810346 on 12/19/2017 07:58

#3

12/19/2017

Anonymous29522238

Threads: 1

Posts: 3

me also . 7 days gone

ign: DASEENDER

S:77

#4

12/19/2017

anonymous10368853

Threads: 1

Posts: 2

Same for my characters, s15.☪Ryυɗєz☪ and s15.Jєηηifєr !!!

the vip timer on s15.Jєηηifєr did not roll back 7 days though, everything else did!

#5

12/19/2017

Lunaxia

Threads: 1

Posts: 8

IGN: s2.Lunaxia,

it seems everyone in our guild has the same issue as you, s2-s28 european servers has lost exactly 7 days of progress for some reason.

#6

12/19/2017

WolfOnline

Threads: 1

Posts: 11

SR: ADM I have the same problem today when entering the game in the bounty event I get the surprise that I announced as if I had not entered 8 days into the game when the last registration was at 02:00 hrs on the server, you have removed me 16k of BR, improvements in the pet, lvl of the weapons and set gems, mounts blees, pieces of goddess diana and annie, and the recharge that I made yesterday, please solve the problem as soon as possible, I am from the server whose fusion are the servers 60.62, 66.68, 72, 75 and 77, I am WolfOnline der server 68

#7

12/19/2017

elena

Threads: 0

Posts: 2

I also have the same problems between the game and it came out to me that a week that I do not enter I hope for a quick solution ashe S66

#8

12/19/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2364

thank you so much for the reports, its the information I needed to confirm that there is a problem and not just with S66....


as for a rollback, we did not do one, they can only be done by the devs and they have not told us of any rollbacks. however it is possible that something happened with the physical servers that the game is hosted on and they reloaded a old save file, not a recent one......

#9

12/20/2017

Anonymous26438724

Threads: 1

Posts: 8

hi kit I'm Baldur from S60

I got the Problem that i was online in another serverinstance. Will mean yesterday i won't see anyone online no one in Boss rush and no one was at kings bounty, my friendlist was complete offline.

after a page reload for the dayli Login Devotion, i came back in the acutally serverinstance where all Player are online, but all lost 7 days Login, so i think there was more than a reload of a safe file. Why was the first instance online when the Admins from the Servers, which host this game, load the safe file. I tell you that because the Server must have the original safe where no days Login lost, because i was online on there till servertime 15:30 o'clock.

Edited by Anonymous26438724 on 12/20/2017 07:39

#10

12/20/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2364

Yes when you logged in, you may have logged in during the change over and ended up on the new server system without the database added.


Yes there is more than one save file, there is multiple save files, thats when the error happened. They are not all backed up at the same time, but spaced out so you may have game system data once a month, player save data once a week. Rank stats once a day.


Things like recharging are logged in a seperate system, not as part of the game so in the event of a rollback the data is not lost and we can track recharges and lost diamonds



#11

12/21/2017

Anonymous26438724

Threads: 1

Posts: 8

That's great that will help the players who loose some recharge days.