Missing Diamonds

#1

14:21 09/25/2017

anonymous10472440

Threads: 13

Posts: 23

I have just recharged for Grand Gala and not yet received Diamonds in the game.

Their is only 4 hours left and I cannot collect rewards or complete points feast until Diamonds are received please rectify asap. Ticket sent Support Ticket Opened [#946306]


Thank you Reser8E

#2

09/25/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

thanks, I noticed a issue immediately and forwarded it for fixing, the problem was not player side but a issue where the payment could not credit the diamonds to the character

#3

10/05/2017

anonymous10472440

Threads: 13

Posts: 23

Diamonds received thank you but still no Grand Gala rewards received.

#4

10/06/2017

Anonymous27041264

Threads: 0

Posts: 23

Diamonds received thank you but still no Grand Gala rewards received.

#5

10/06/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

We are waiting on the FS devs for the compensation

#6

10/16/2017

anonymous10472440

Threads: 13

Posts: 23

Still no Grand Gala rewards :(



#7

10/17/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

there has been no response from FS devs about the compensation

#8

10/18/2017

anonymous10472440

Threads: 13

Posts: 23

Just recharged and noticed no recharge rewards at all now. Is this because of no update? Its not looking good for Felspire

#9

10/18/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

The issue with events was reported for checking but we have had no information from 37game.com servers like screenshots that show the events they are getting that AMZ servers are not