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Connection Issues

#1

00:24 06/26/2017

Anonymous29126938

Threads: 3

Posts: 14

I was in team dungeon today and i got disconnected and ever since i keep getting

"Server Connection has been cut off" Please Refresh the game

I have tried another server and no issues also tried another account on S10 and am able to connect

so i assume it is only my account that got disconnected during Team Dungeon


Server S10

Player  Deadly Reign


this is a troublesome issue and hope to get it fixed soon


#2

06/26/2017

Anonymous29236388

Threads: 0

Posts: 3

Just bumping this since its been 24 hours since this happened to me and still no response

#3

06/26/2017

Anonymous29126938

Threads: 3

Posts: 14

Still no response from the Support department and i am loosing alot of  Rewards and daily quests, as well as loosing my ability to manage my guild and town. If you want to continue to have me spend money on this game i hope you take care of this issue soon

#4

06/26/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

Ticket#953576... I answered you last night and told you that I would forward this when the devs were on and I could get a response.





#5

06/26/2017

Anonymous29236388

Threads: 0

Posts: 3

Sorry but you saying morning is confusing as i do not know if you mean server time or Your time which would imply i know where you are in the world, and i wasnt sure as to whether the ticket went through as when i submitted it just form resets without letting you know if it has been sent in. Your system for Tickets suck as it should send a message to the Amzgame email to notify us and as well there was no response to this post which was put up first.

#6

06/26/2017

Kitwritten

Community Manager

Threads: 282

Posts: 2371

you made contact in the forums using US east time on the 25th of june at 11.20 pm

The ticket system uses US East time and your first ticket was received at 10.21pm US east time, it was one of 3 tickets you filed, it was answered by me at 7.07 am us east time on the 26th of june, the second ticket was answered at 7.08 am


I just tested the ticket system and recieved the email but I do not have it set as spam..... something that players think is funny, to report any emails from AMZ as spam so they are blocked by the ISP, and that affects other players, We can not do anything about that as it happens at the ISP which is out of our control.