This problem happens when the game was lag... you can see that in the chat box which i call out lag before i view my pet. Don't say that its my fault ....i know how to play and been here for a year .Don't tell me be careful next time i'm not a kid .Why do i have to hatch spending 400 that i have many s pets. Be serious about it. And you are not allowed to do this?? If not you find others who can check. We are spending real money and want a satisfied service. How can we be careful if its an auto hatch...
It is hard to handle this kind of issues as it is hard to collect evidence .And we have checked the game ,it runs well ,there is no such glitch of hatching pets automaticlly .you may did that by accident .But even for that reason ,we can not refund you 400 diamonds .You need to be careful next time .